Privacy Policy

Last updated: 17-May-2025

FairRefund ("we," "us," or "our") is committed to protecting your privacy and ensuring your personal data is handled responsibly. This policy explains how we collect, use, and store your personal information, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We operate fairrefund.co.uk, a free, independent website offering guidance and tools to help individuals prepare complaints about irresponsible lending.

We do not offer regulated financial or legal services and do not act on your behalf. For the purposes of data protection law, we are the data controller of any personal information you provide.

You can contact us at: contact@fairrefund.co.uk

2. Personal Data We Collect

We may collect and process your personal data in the following ways:

2.1 Data You Provide:

  • Your name, email address, and contact details

  • Details you enter into our tools, forms, or letters

  • Any information you send to us by email or through our website

2.2 Data We Collect Automatically:

  • IP address and browser type

  • Information about how you use our website (e.g. pages viewed)

  • Cookie data (see our Cookie Policy)

3. How We Use Your Data

We use your personal data to:

  • Provide tools and resources you request (e.g. to generate a complaint letter)

  • Respond to your enquiries or support requests

  • Improve the functionality and performance of our website

  • Understand user interaction and website usage through analytics

We do not use your data for automated decision-making or profiling, and we will never sell your data to third parties.

4. Lawful Basis for Processing

We rely on the following lawful bases:

  • Consent – when you voluntarily submit personal information (e.g. using a form or tool)

  • Legitimate Interests – for general website operation, security, and improvements

5. Sharing Your Data

We do not routinely share your personal data. In rare cases, we may share information with trusted third parties who:

  • Provide essential IT services (e.g. website hosting, analytics)

  • Help ensure website security or compliance with legal obligations

We only work with third parties who meet strict data protection standards.

6. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Secure (HTTPS) website encryption

  • Controlled access to data

  • Routine security reviews and updates

7. Data Retention

We keep your personal data only as long as needed for the purposes described in this policy, unless the law requires a longer retention period.

8. Your Rights

Under the UK GDPR, you have rights including:

  • Right to Access – see what data we hold about you

  • Right to Rectification – correct incorrect or outdated information

  • Right to Erasure – request deletion of your data

  • Right to Restrict Processing – limit how your data is used

  • Right to Object – object to certain types of processing

  • Right to Data Portability – receive a copy of your data in a portable format

To exercise your rights, contact: contact@fairrefund.co.uk

9. Cookies

We use cookies to enhance your browsing experience and collect anonymous usage statistics. You can manage or disable cookies in your browser settings.

More information is available in our [Cookie Policy].

10. Complaints

If you have concerns about how your data is handled, you can:

  • Contact us at contact@fairrefund.co.uk

  • Lodge a complaint with the Information Commissioner’s Office (ICO):

    • Website: www.ico.org.uk

    • Phone: 0303 123 1113

    • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. We recommend checking back periodically to stay informed.

12. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

📧 contact@fairrefund.co.uk
🌐 www.fairrefund.co.uk